Delete your account

In the app

Profile → “Delete account”. After two confirmations your account is deleted right away. If you sign in again, a new account will be created.

What is deleted and what is kept

• Deleted: your email and sign-in methods, sessions on all devices, saved places, reminders and receipt photos.
• Your pending ownership requests and their documents are deleted too.
• Kept, but no longer linked to you: your reviews (ratings don’t change), complaints and “Wrong information?” reports.
• Your place and the information you added stay in the catalogue, but your right to manage it is cancelled. You can apply again later with a new account.
• This can’t be undone. Backups keep the data for up to 14 days.

If you cannot sign in to the app

Email [email protected] from your account’s email address with the subject “Delete account”. We will confirm the account is yours, delete it and reply.